Terms and Conditions

Birth International Terms and Conditions
Your details

It is not necessary to register with Birth International before you purchase goods or services from this website.

Privacy

We will never share your details with anyone else.  We will not store your credit card details and we will not provide your mailing details to any third party.

Buying goods and services

Any purchase or event registration made through this website will be with Birth International Pty Ltd, whose registered office is in Sydney Australia. The  Australian Business Number (ABN) is 81 152 994 619 and the registered business address is 13A Buller Street North Parramatta NSW 2151, Australia.

Full payment must be received before any goods are sent or registration for an event is confirmed.  Payment is taken at the point of order and you will receive a confirmation of the transaction by email to the address you have indicated.

Birth International is entitled to withdraw from any transaction in the case of obvious errors or inaccuracies regarding the products or events on the website. If an error or inaccuracy is discovered, you will be notified as soon as possible by email, to correct the error and to ask if you wish to continue with the transaction or cancel the order or registration.

Availability of goods you order

If we have insufficient stock to fulfill your order, we will notify you as soon as possible. You will not be debited for goods we have not supplied.  Any product not available when you place your order will be automatically back ordered, and sent as soon as stock is available.  Your credit card will be debited when the back order is shipped.

Items on sale or advertised as a special offer are only sold at the advertised price while stocks last. We endeavour to update our website as soon as we can to avoid disappointment when sale items are sold out.

Delivery of your order

Orders are shipped on Tuesdays and Thursdays using Australia Post services. Within Australia, parcels normally take up to 5 days (sometimes longer for remote areas), unless Express Post services are chosen.  All high value shipments  are sent using Registered Post so they can be tracked. You will have to sign for a Registered Mail delivery.

Overseas sea mail and air mail shipments are not trackable. Sea mail Delivery time estimate is 2 to 3 months. Regular Air Mail Delivery time estimate is between 4 to 12 business days. Time estimates excludes time if your products are held up in customs and may be subject to delay due to causes outside of Australia Post’s control. Please note that you are responsible for any customs or VAT charges. If your parcel is held for payment of local VAT or customs duties, you will be notified by your local Post Office and you will need to pay these charges before the parcel is delivered. If you are unsure of customs or VAT fees – please contact the relevant organisation in your country for details.

If your parcel fails to arrive within these time frames, please first check with your local Post Office regarding its delivery.  If they are not holding it, then please contact us for tracking details if these are available.

Please wait a further 14 days for late shipments to arrive.  If at that point your parcel has proven to be lost, please contact us for a resolution.

If you wish to return goods

We aim to satisfy our customers. Please contact Birth International if any products you receive are defective or damaged. Contact must be made within 10 days of receiving the order. The items will be replaced or a refund issued if items are unable to be replaced. No refunds for change of mind.

If your order arrives in a damaged condition, please contact our sales team immediately to arrange for replacements.  In this case, the damaged goods must be returned, but the return shipping costs will be paid by Birth International.  Birth International will not accept the return of goods damaged in transit unless the order is covered by insurance.

DVDs and CDs

Unfortunately we do not provide a preview service for DVDs or CDs. DVDs and CDs cannot be returned unless they are faulty. We aim to provide preview clips where possible on our product pages. If you’d like further information on the DVDs or CDs please contact us via email or phone.

If you are unable to attend an event:

We are unable to offer refunds for cancellation once registration has been completed.  However, if you find you are unable to attend, and notify us more than 2 weeks in advance of the event, we can offer transfer to an event on another date.  You are also able to send a substitute, providing that you notify us of the new name.

If you find you are unable to attend less than two weeks before the event, no transfers will be available and providing a substitute will be your only option. You will need to notify us of the new name.

Birth International reserves the right to cancel a scheduled event in the case of unforeseen circumstances.