Terms and conditions

General Terms and conditions

Your details

It is not necessary to register with Birth International before you purchase goods or services from this website.

Privacy

We will never share your details with anyone else.  We will not store your credit card details and we will not provide your mailing details to any third party.

Buying goods and services

Any purchase or event registration made through this website will be with Birth International Pty Ltd, whose registered office is in Sydney Australia. The  Australian Business Number (ABN) is 92 084 460 051 and the registered business address is c/- Williams Davis, Tower Square, Miller Street, North Sydney, NSW, Australia.

Full payment must be received before any goods are sent or registration for an event is confirmed.  Payment is taken at the point of order and you will receive a confirmation of the transaction by email to the address you have indicated.

Birth International is entitled to withdraw from any transaction in the case of obvious errors or inaccuracies regarding the products or events on the website. If an error or inaccuracy is discovered, you will be notified as soon as possible by email, to correct the error and to ask if you wish to continue with the transaction or cancel the order or registration.

Availability of goods you order

If we have insufficient stock to fulfil your order, we will notify you as soon as possible. You will not be debited for goods we have not supplied.  Any product not available when you place your order will be automatically backordered, and sent as soon as stock is available.  Your credit card will be debited when the backorder is shipped.

Items on sale or advertised as a special offer are only sold at the advertised price while stocks last. We endeavour to update our website as soon as we can to avoid disappointment when sale items are sold out.

Delivery of your order

Orders are shipped on Tuesdays and Thursdays using Australia Post services. Within Australia, parcels normally take up to 5 days (sometimes longer for remote areas), unless Express Post services are chosen.  All high value shipments  are sent using Registered Post so they can be tracked. You will have to sign for a Registered Mail delivery.

Overseas airmail shipments are usually trackable and we will supply you with tracking details This e-mail address is being protected from spambots. You need JavaScript enabled to view it. You should allow up to 14 days for your order to arrive. If your parcel is held for payment of local VAT or customs duties, you will be notified by your local Post Office and you will need to pay these charges before the parcel is delivered.

If your parcel fails to arrive within these time frames, please first check with your local Post Office regarding its delivery.  If they are not holding it, then please contact us for tracking details.

Please wait a further 14 days for late shipments to arrive.  If at that point your parcel has proven to be lost, we will replace the shipment without further charge to you. Should the missing parcel eventually arrive, you are obliged to notify us and to return it to us as soon as possible.

If you wish to return goods

If you are not happy with your purchase, you may return it under these conditions:

Products:

You must This e-mail address is being protected from spambots. You need JavaScript enabled to view itwithin seven (7) days of receiving your order.  You do not even have to provide a reason for return of the product, although we do welcome feedback and would like to know why you are dissatisfied. If you are returning goods, these will be accepted, providing that:

  • You pay for the return postage
  • The goods are returned in their original packaging, undamaged.
  • The goods are packed for shipment in a suitable container so they arrive undamaged.
  • You include full details of the purchase  and a copy of the invoice sent with the goods.

If your order arrives in a damaged condition, please contact our sales team immediately to arrange for replacements.  In this case, the damaged goods must be returned, but the return shipping costs will be paid by Birth International.  Birth International will not accept the return of goods damaged in transit unless prior arrangements have been made via  This e-mail address is being protected from spambots. You need JavaScript enabled to view it?subject=My%20order%20arrived%20damaged.">email.

If you are unable to attend an event:

We are unable to offer refunds for cancellation once registration has been completed.  However, if you find you are unable to attend, and notify us more than 2 weeks in advance of the event, we can offer transfer to an event on another date.  You are also able to send a substitute, providing that you This e-mail address is being protected from spambots. You need JavaScript enabled to view it of the new name. 

If you find you are unable to attend less than two weeks before the event, no transfers will be available and providing a substitute will be your only option. You will need to This e-mail address is being protected from spambots. You need JavaScript enabled to view itof the new name.

Birth International reserves the right to cancel a scheduled event in the case of unforseen circumstances.